Oak City Swim School is looking for an Assistant Swim School Director for our growing swim school. Our mission is focused on teaching students of all ages water safety skills and to be safe in and around water. Our program serves students 6 mos through adult with a focus on beginner swimmers. We are a year-round, indoor pool in east Raleigh.
Qualifications
- Must love people and support our company mission of drowning prevention in our community
- Experience in customer service and/or aquatics preferred
- A positive, outgoing, problem-solving team player is a must
Job Duties and Responsibilities
- Complete OCSS Water Safety Instructor training
- Provide excellent customer service by communicating effectively with potential and existing customers while building relationships with families
- Provide information about our facility, swim program, mission, and core values
- Become comfortable navigating our Point-of-Sale and CRM platforms
- Ensure facility safety and cleanliness
- Manage daily school operations to provide efficiencies, revenue growth, and retention of customers and staff
- Handle customer complaints gracefully by using customer-focused principles in every customer interaction 
- Supervise/plan/anticipate staff scheduling and needs
- Interviewing/hiring/training/evaluating of staff
- Lead quarterly in-service training for the team
- Other duties as assigned
Work Schedule
- Weekday shifts between 10a-7p (8 on Tuesdays), Saturdays 8a-1p
- No Sundays
Benefits
- Major holidays off
- PTO
- Medical, Dental, Vision insurance paid by employer