Starting lessons with us? Here are some answers to the most frequently asked questions. If you don’t see your question answered, please contact us!
We are located at 3651 Bastion Lane, Raleigh NC 27604. Our phone number is: 919-255-1931 Email: [email protected]
We have a busy pool! We occasionally offer a free open swim for our swim families. This usually happens a few time per year, watch our newsletter for when we offer this.
Lap swimmers may use the pool when swim lessons are not using a majority of the pool. This is usually from 10 am to 3 pm. Please call ahead if you want to check the availability of the pool.
You must be 18 years or older and it is $5 per swim.
Our indoor pool is about 75 by 40 feet or a normal 6-lane racing pool. However, our pool is kept at a warm 88 degrees to cater to divers and younger kids learning to swim. The pool starts at 3 feet and slowly slopes to 5 feet for half of the pool. Then, it steadily drops to 12 feet for the last half.
We automatically bill for lessons on the first of every month and we bill the credit card on file.
We don’t offer credits for vacation days missed. For group lessons, you can schedule a make-up lesson within 2 weeks of a missed lesson. For private lessons, you can schedule one make up per quarter, after the initial 60-day commitment has been met.
How to schedule an absence and make-up
Yes! For group lessons, you can schedule a make-up lesson within 2 weeks of a missed lesson. For private lessons, you can schedule one make up per quarter, after the initial 60 day commitment has been met.
How to schedule an absence and make-up
Yes! All students 4 years of age and younger must wear a reusable swim diaper. Fecal contamination is rare, but when it does happen we have to close the pool for at least 24 hours. Please help us keep our teaching environment clean for everyone by complying with this rule.
We are a grounded pool. We monitor storms as they pass thru. We do close the pool for 20 minutes at a time when a storm is directly above us and we have thunder/lightning. We let our families know of closures via facebook, Instagram and email.
Maybe! We follow Wake County Schools ahead of storms for closing. We will reopen as conditions permit our staff and students to travel to the pool safely. We use facebook, Instagram and email to communicate these closures.
Goggles are helpful for students learning to swim once they are comfortable putting their face in the water and submerging under water. We want students to be comfortable with the water on their face before using goggles. Students should be able to put the goggles on/off on their own (with minimal help from instructor). Goggles are not a substitute for water comfort. Goggles are recommended for Manta Ray 3 level and above. Goggles are mandatory for Swim Team. We do sell goggles at the swim office.
Yes! Private lessons are a great way to accelerate the learning process. We offer private lessons 6 days per week. Private lessons are customized to meet your individual goals and your schedule. Private lessons are also available for students who may have special needs/abilities. Call the swim desk to speak with someone specifically for private lesson scheduling. 919-255-1931.
We are a rolling enrollment school- this means you can join anytime there is space in a class!
Our tuition is based on 4 lessons per month. On months where there is a 5th day, we generally close for pool maintenance and staff training. Please check your student portal for closure dates or call the swim desk.
All students, 4 years and younger must wear a reusable swim diaper in lessons. It does not matter if the swimmer is currently toilet trained. We know that accidents can happen! Thank you for helping keep our pool water clean and healthy for all students!
Sometimes it’s necessary to close our pool for programming due to chemical imbalance, vomit or fecal contamination, or mechanical issues. Chemical imbalance and mechanical issues are rare and closure depends on what the issue is- we will reopen as soon as the pool is balanced and working properly. In the event of vomit in the pool, we typically close for approximately 30 minutes once we have the contamination cleaned up. This gives us time to sanitize the pool equipment and remove particles from the water. Fecal contamination can close our pool for up to 36 hours depending on the type of contamination. We follow Wake County In any event- we communicate closures via signage, email/text and social media outlets as well as our app (coming January 2023).
We use Jackrabbit technologies to manage our swim classes. They have developed a wonderful portal to allow us to communicate easily between students and staff. Below is one of their tutorials. If you have any questions after this, don’t hesitate to reach out!
Since we have a rolling enrollment, it also means we have a rolling promotion! Student advance or age out of classes all the time, and often times we can predict when that’ll happen. So don’t get discouraged by a waitlisted class! If you sign up, you’ll be in line to get the class time and day that you want. Also, it helps us learn what types of classes that have greater needs so that we can build schedules accordingly!
If you want to know what a waitlist for a specific class looks like, contact us!
According to the CDC, there is no evidence of the virus being able to spread in the water.
There is no evidence that the virus that causes COVID-19 can be spread to people through the water in pools, hot tubs, spas, or water play areas. Proper operation and maintenance (including disinfection with chlorine and bromine) of these facilities should inactivate the virus in the water.CDC – Water and COVID-19 FAQs
We clean and disinfect our facility nightly and deep clean the whole building several times a week.
Face coverings are optional in our facility for staff members and guests.